Refund Policy

1. Our Commitment

At ShopyLab, we are committed to your satisfaction. We believe in the quality of our platform and want you to be completely happy with your website building experience.

100% Satisfaction Guarantee: If you're not satisfied within 14 days, we'll issue a full refund.

2. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on all paid plans. If you are not completely satisfied with our platform within 14 days of your purchase, we will issue a full refund.

Applicable to all monthly and annual subscription plans
No questions asked—we trust your judgment
Refunds are processed within 5-10 business days

3. Refund Request Process

1

Contact Support

Email us at refunds@shopylab.com with your account email and reason for refund.

2

Account Verification

We verify your account and subscription details to ensure eligibility.

3

Refund Processing

Once approved, your refund is processed through our payment processor (Stripe).

4

Confirmation

You'll receive email confirmation once the refund is complete.

4. When Refunds Are Issued

Refunds are issued in the following cases:

Within 14 days of initial subscription purchase
When our platform fails to deliver core functionality
In cases of billing errors or duplicate charges
When required by applicable law

5. When Refunds Are Not Issued

Refunds are not issued in the following cases:

After 14 days from the initial purchase date
For partial usage of subscription periods
When you violate our Terms of Service
For free trial users (no payment was made)
When you cancel but continue using the platform until the end of the billing cycle

6. Free Trial

ShopyLab offers a free trial with limited features. No payment is required during the free trial, so no refunds apply. You can cancel your free trial at any time without any charges.

7. Subscription Cancellation

You may cancel your paid subscription at any time through your account settings. Cancellation will take effect at the end of your current billing cycle. You will continue to have access to the platform until that time.

Important: Canceling your subscription does not automatically trigger a refund. You must request a refund separately if you are within the 14-day window.

8. Refund Processing Time

Once your refund is approved:

Refunds are processed within 5-10 business days
Refunds are issued to the original payment method
You will receive a confirmation email once processed
Depending on your bank, it may take additional time for the refund to appear in your account

9. Payment Disputes

If you have a payment dispute, please contact us directly at billing@shopylab.com before filing a dispute with your bank. We are committed to resolving all issues fairly and promptly.

10. European Consumer Rights (GDPR & EU Law)

For customers in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason (Cooling-off period) under EU consumer protection laws. This applies to initial purchases only, not renewals.

11. Contact Us

For any refund-related questions or to initiate a refund request, please contact us:

Refund Requests: refunds@shopylab.com
Billing Inquiries: billing@shopylab.com
General Support: support@shopylab.com
Silicon Valley, CA